Refund policy

  • Returns & Exchanges Policy

    At LERA, we work every day to offer you products that you'll fall in love with from the very first step.
    But we know that sometimes things don’t go exactly as planned.
    That's why we’ve created a clear, fair, and customer-centered returns and exchanges policy — so you can shop with total peace of mind.

    What solutions do we offer?

    📦 Your order took longer than expected?

    • If your order takes more than 15 days to arrive, we’ll give you an $8 store credit toward your next purchase.
      Because we value your time as much as you do.

    🛠 Received a defective product or quality issue?

    • If your product shows any manufacturing defects or quality issues, no worries.
      We’ll send you a brand-new replacement at no extra cost.

    👡 Wrong size or color? Doesn't fit quite right?

    • We completely understand that choosing the perfect fit online can be tricky.
      In these cases:

      • We offer a 70% partial refund of the product value.

      • We do not require you to return the product. You’re welcome to keep it and, if you’d like, donate it to a local charity to give it a second life.

      • If you prefer, we can also send you a new item in the correct size or color (subject to availability).

    💭 Changed your mind?

    • No problem at all!
      You can request a return or exchange, but return shipping costs will be your responsibility.

    📦 Received the wrong item or missing something?

    • If we made a mistake, we’ll make it right.
      We’ll either cover the return shipping costs or send you the correct product free of charge.

    💔 Package arrived damaged?

    • If your package was damaged during shipping, just send us photos and we’ll send you a free replacement.

    📬 Incorrect shipping information?

    • If you realize there’s an error in your shipping details, contact us as soon as possible.
      We’ll do everything we can to correct it before your order ships.

    🔎 Other issues?

    • Every case is unique. If your situation doesn’t fit any of the above, reach out to us — we’re here to help.

    How to request a return or exchange

    We want the process to be as easy and hassle-free as possible:

    There, you can submit your return or exchange request quickly and easily.
    Please remember that all requests must be made within 30 days of receiving your order.

    Our customer service team will review your request and get back to you with a solution as soon as possible.

    What to do if your product arrives damaged

    • Take clear photos of the damaged product placed on a flat surface, showing both the defect and the product label.

    • Upload the images through our returns portal:
      👉 https://lerashoes.com/apps/yanet-return
      or email them to info@lerashoes.com within 5 days of receiving your order.

    • We’ll send you a free replacement.
      If a second issue occurs, we’ll issue a full refund.

    Important information

    • All returns and exchanges must be processed through our customer service portal or pre-approved by our support team.

    • Unauthorized returns will not be accepted.

    • You can contact us Monday through Friday at info@lerashoes.com for any other questions or assistance.

    Thank you for trusting LERA.
    Your satisfaction is not just a goal: it’s our promise